Question 1

Do you provide estimates over the phone?

Accepted Answer

Yes! Based on information you provide us, we can give you an accurate estimate if all the questions are answered correctly.

Question 2

Are you licensed and insured?

Accepted Answer

Yes! We are both licensed and insured and we can provide all information if it is required.

Question 3

Do you have references available?

Accepted Answer

Yes! All of our customers are highly satisfied with our services and we can provide you recommendations.

Question 4

Does the cost remain the same if I choose a regular service?

Accepted Answer

The first cleaning usually costs more than any subsequent visits so it is more economical to choose a regular service. This is because the first cleaning usually requires more effort to meet our strict standards of clean.

Question 5

Can I trust the maids?

Accepted Answer

Yes! We only send screened, trusted, and dependable employees to your house.

Question 6

How long does it take for them to clean my house?

Accepted Answer

It will depend on the size of the house.

Question 7

Do you require a contract?

Accepted Answer

No contract is required

Question 8

What is your cancellation policy?

Accepted Answer

A $50 cancellation fee may be billed for cleanings cancelled or rescheduled less than 48 hours in advance.

Question 9

Will you send the same team each time?

Accepted Answer

Yes, we will send the same ladies each time. Sending the same ladies each time will help them to become familiar with the customer needs.

Question 10

Do I need to be home at the time of the scheduled cleaning appointment?

Accepted Answer

You are welcome to be home to meet our cleaning providers. In case you are not home please leave a key in some safe place, place a key lock on the door or any other method you may prefer to allow the cleaners to gain access to your home.

Question 11

What if the cleaning team is not able to access my home because I forgot to leave a key?

Accepted Answer

Unfortunately, in this situation our company will already have allocated that time slot to you and will have traveled to your home. We expect that you will understand that it is only fair to compensate them for this and so we charge a lock-out fee of $45.00.

Question 12

Can I provide a key for the ladies to keep with them so I don’t have to worry about missing my cleaning appointments?

Accepted Answer

Sure, in fact most of our customers are not able to be home when the team arrives, and many provide us a key so that the maids can get in. Other customers use a key lock box, or leave a key hidden in a safe place.

Frequently Asked Questions